Why Current Events Need To Be Part of Your Brand’s Content Mix

We live in a time where brands can be connected and engaging with consumers, in real time, at any time thanks to social media. It is important to remember that on digital platforms, consumers can engage with your brand at their convenience. It’s a fingertip away and (again for emphasis) on their time. With this in mind, your content needs to accommodate the consumer. Pretty generic advice, huh? It’s not that simple. 

Over the Christmas break, I happened to be in Detroit with family enjoying the last days of the Walter P. Chrysler Museum. Shortly after we left, the inevitable discussion of where to eat came up. So I did what every good American now does and grabbed my cell phone. But I didn't fire up Facebook. Or Twitter. I started tapping icons for many social media outlets that many businesses don't even consider.

After all is said and done, what do we know for sure? First, we know that it's rare, if not unheard of, for a business owner to say that their website isn't important to their business. Years ago it was established that to not be online was to miss out on opportunities that could elevate business sales to numbers beyond normal expectations. Second, we know that the average business is reaching thousands of people per month with their site. This in itself deserves congratulations for many business owners.

While certainly not the only solution, a commitment to marketing a business website will be one of the ways to reverse the trend of non-returning visitors. Building feedback loops into the site, where customers can easily subscribe to a secondary source of information, be that a newsletter or Facebook account, provides a way to bring a visitor back to your site. If these methods of marketing are not utilized, continue to expect that 75% of your visitors will only see your site once.